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Knology pissed me off this week. They decided to up our rate again. We were paying $99.95 for phone/cable/internet, and they upped it to $105 last year, which I didn't like, but I dealt with. Well, our bill now has it listed as $119.95. I called today to get it straightened out, because the website still lists the same package that I have as $99.95. The guy on the phone told me that those packages were different than the one I had. Those were Knology packages, not Simple Solutions packages, and would I "like to change to a different package?"

So their shtick is to raise the rates of existing customers, and then rename the packages so you can't complain that you're not receiving the same rate as new customers. I changed packages to one that includes Digital/DVR/HD, and unlimited long-distance, because it cost the same as the regular package adding Digital/DVR only, which is what we had before. So, for $4 less than what we used to be paying, we now have HD and unlimited long distance. And I think I saw something about Encore Movie Network as well. Never seen it before.

I just don't see how a company can treat their existing customers badly. They must make enough money on the people that don't notice or don't mind the rate increases to offset the people that cancel service because they're so pissed about it. When I had Sprint for cell phone service, they used to offer me new stuff every year just to stay with them, like earlier night minutes, free Sprint-to-Sprint calling, text messaging, etc. I guess I just see that as a better business model.

But now that I know how they operate, I know to check my bill for notices about rate increases and preemptively switch to a new package before it takes effect. Lesson learned.

In other news, Adventures of Lolo 2 Gets ESRB Rating. I will be getting this as soon as it comes out. I'm on the last floor of the first game that I bought when it came out last year. The Lolo games are some of the best puzzle games ever made.

In other OTHER news, we get Monday off!!!


( 7 comments — Leave a comment )
Jan. 18th, 2008 07:38 pm (UTC)
It's called deregulation, and it's yet another legacy of the "great" Ronald Reagan. It means there ain't no rules.

Airlines? The good news is that you can fly anywhere for $150, true, but the bad news is that if they overbook or cancel your flight or leave you stranded overnight in Chicago, it's your problem now, not theirs. there ain't no rules.

Banking? Big banks swallow little banks, and they clobber you with fees and penalties. Compete? They're worldwide, they don't need your friggin' business.

Communications? Cell phone companies compete for your business, but no matter who you go with, that $39.99-covers-everything plan costs you $78.59 a month.

You want to talk about mortgage companies? They can wreck the economy but there ain't no rules.

Government has gotten bigger, but the FDA, EPA, FCC, all those regulatory commissions are smaller. They don't have many rules to enforce any more, and they don't have the manpower to enforce the rules that do still exist.

So stop complaining. Your cable company can do whatever it wants to you because it's competing in the free marketplace, see?

Jan. 19th, 2008 12:59 am (UTC)
I don't want regulation. If I didn't like them, I'd go with someone else. I complained, and they made things right. In huge infrastructures like cable, sometimes it's good to deregulate, but as long as there's competition, I have the power to walk away. The customers are the ones who sign Knology's paychecks.
Jan. 19th, 2008 07:37 pm (UTC)
Who're you going to go with? I guess that'd be Comcast. Do you think that's going to be any better?

When you have a small number of competitors, they don't really compete if nobody makes them compete. Look at cell phone companies. The big ones out-and-out lie to you. You might think some small upstart would be able to find a niche by being honest, but it doesn't work that way -- he can't compete with the inflated claims of the big companies, so he lies too.

Look at banks. They still do compete some with interest, but they kill you with outrageous hidden fees. Used to be First National Bank Of The Neighborhood really wanted your deposits because he needed the money to loan back out. But he's long since been bought out by Bank of America, since the government started allowing these big buyouts. Now your choice if you don't like the Bank of America fees is to go to Chase, but Chase doesn't give a shit about you, either, because they've got fifty million other customers.

Government has a role. It should stop protecting the Chase Banks and the AT&Ts of the world and start protecting us.
Jan. 20th, 2008 01:02 am (UTC)
But regulations aren't going to help that. The government is just another big corporation. It's become pretty clear that they don't give a shit about our civil liberties. And idealistically, I don't think the banks should have any less freedom than we do.
Jan. 18th, 2008 08:19 pm (UTC)
Adventures of Lolo is pure gold.
Jan. 22nd, 2008 06:43 am (UTC)
I bought LOLO on the VC and I'm on the 7th floor. How many floors are there?

Yeah, a guy at work was ranting about how the cable companies give patrons the shaft compared to new customers. I should probably pay more attention too.
Jan. 22nd, 2008 08:55 pm (UTC)
10 floors, 50 levels. What I'm really hoping (but it's doubtful) is that they'll release the original Eggland series on the VC.
( 7 comments — Leave a comment )

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